WP&BC Seattle Chapter 2019 Spring Seminar

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Director, Client Success

Healthcare Management Administrators (HMA) - Bellevue, WA

HMA has an unparalleled opportunity for a strategic client relationship trailblazer to join our team and lead our Client Success team to the next level as our Director, Client Success. For over 30 years, HMA has been helping employers administer their own self-insured health plans. We believe that good healthcare should improve health, so we support our clients in taking better care of their People by taking better care of them. Now is an excellent time to join HMA as our People are combining purpose, passion, and experience in new and innovative ways to stay ahead of the healthcare curve. We are seeking passionate new team members who share our approach to service through resourceful, nimble, and accessible client and member care. Join HMA and help us Prove What’s Possible in Healthcare.

How You Will Make a Difference:

You will lead HMA’s strategy as we build deep and effective relationships with our new and existing clients. Your passion for excellence drives you to wake up eachday thinking about how we can delightourclientssuprise them with insightful advice, exceed their expectations, and deliver exceptional valueYou will work “smart” to build a team whose mission it is to become an extension of our clients’HR and Finance teamsto create world-class health and wellness strategiesYou understand how to balance building effective relationships with a keen focus on driving top line revenue growth. You are a dynamic, fearless self-starter. You develop and execute multi-year plans with accountability for constantly innovating and improving mindsets, tools, processes and talent to ensure HMA is the “go-to” benefits administrator now and in the future.

What You Will Do:

  • Strategy Development & Execution:Develop and drive a multi-year growth and 100% retention strategy, for HMA, by thinking holistically about client service and retention, staff contributions and development, and broker relations. This is inclusive of ensuring an effective approach to client engagement and service planning. 
  • Team Leadership & Development: Continue our great work of building a team of trusted advisors who drive a clear understanding of our client’s healthcare strategy and use this to develop a multi-year service strategy for the client. Build a team whose clients and partners seek them out for their ability to listen and bring solutions that both manage costs and lead to healthier member outcomes
  • Client Engagement & Leadership: Establish a proactive, “always solving client needs”, mindset and culture within the Client Success team. Partner with internal and external marketing resources to build a feedback mechanism so HMA can always ‘listen’ to our clients. Manage renewal deal leadership, development, negotiation, and closure.
  • Partner Engagement & Leadership: Develop an unmatched rapport with HMA’s distribution partners (e.g. brokers) so we continue to earn their trust and become their go-to for advice. Establish HMA’s reputation as a thought-leader in the benefit administration space by surfing the cutting edge of health, wellness and technology trends, developing a broad, valued-focused network, and ultimately become a sought-out thought-leader.
  • Operational Improvement: Collaborate closely and effectively with Product Management and other HMA leaders to ensure alignment with client needs and business operations. Engage with operations to understand improvements to service and process and ensure that the root cause of customer pain points are addressed. Ensure the client’s voice is represented and considered as changes are made. Partner with marketing to communicate improvements to customers.

Our Successful Candidate Has:

  • Bachelor’s degree required, and Master’s preferred, in relevant field of study
  • Proven ability to develop and execute a multi-year strategy to drive sustained growth and retention
  • 10+ years of experience building and executing strategies to improve processes, training and operations for customer facing / relationship-focused teams
  • 10+ years of experience and a demonstrated track record of accomplishments in sales / account management (preferably in healthcare or the insurance industry, or in an industry with a partner distribution channel)
  • A minimum of 10 years’ experience building teams and leading change to spark innovative growth and create a new mindset
  • Experienced at working with executive leaders of existing and prospective clients and in coaching teams to effectively present and communicate at that level
  • Willingness to move fast and take calculated risks in an ambiguous, rapidly changing environment and to skillfully lead teams through change with inspiration
  • Outstanding presentation skills; experience in planning and more importantly executing critical client meetings. Vast library of content and ideas upon which to draw
  • Possesses strong and deep network and has ability to tap talent to drive team goal attainment

How we Support your Work, Life, and Wellness Goals: 

We offer a comprehensive total rewards and development package including: competitive pay; annual incentive; medical, dental, and vision insurance; matching 401(k) Retirement Plan; generous PTO and holidays; gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; kitchen on-site with refreshments; year-round wellness activities & incentives; monthly social events & happy hours; paid volunteer hours; continuing education on the GO1.com platform; monthly lunch ‘n’ learn sessions; ongoing leadership training with Harvard ManageMentor; recognition opportunities and much more! 

Comprehensive background screen is required. HMA is an Equal Opportunity Employer.

To apply, please go to: https://bit.ly/2DdE53r

Protected Health Information (PHI) Access

Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an equal opportunity employer.


Posted 1/15/2019

Western Pension & Benefits Council • Seattle Chapter
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